Different from the traditional multi-supplier coordination model, Airfly only requires you to coordinate with 1 dedicated account manager for the entire process, eliminating the need for cross-vendor communication. All quality control and logistics information is proactively synchronized without the need for the customer to request it. The annual cooperation freight rate is locked in advance and is not affected by fluctuations in international logistics.
I. 【General Service Process for Ad-hoc Supplementary Orders / Small and Medium-sized Airlines】
Process Node | Time Commitment | Reference Case |
1. Demand Coordination | Dedicated account managerwill contact you within 24nours after demandsubmission | In 2023, a low-cost carrier in Southeast Asia needed tourgently supplement 12,000 economy class blankets.Instead of coordinating with multiple manufacturers fortextiles and logistics separately, only 1 account managersynchronized the adaptation solutions for all categories,saving 3 days of communication time compared tocoordinating with traditional suppliers. |
2. Solution & Sample Confirmation | VI renderings provided within3 days + compliant physicalsamples provided within 1week | For the same demand from the above-mentioned low-cost carrier, the customized sample blankets compliantwith civil aviation flame retardant standards were sent outwithin 5 days, and the contract process could be initiatedon the same day after confirmation. |
3. Production Traceability | Proactively synchronizeproduction progress + qualitycontrol report every week | During production, workshop photos and flame retardanttest reports are proactively sent to the customer,eliminating the need for the customer to repeatedly followup on the progress. |
4. Delivery & After-sales Service | Arrive at the port asscheduled, 24-hour after-sales response | In 2024, when the customized catering carts delivered toan airline in the Middle East encountered temporary portstorage, Airfly coordinated priority container pickup,resulting in only 1 day of delay, and proactively provided a5% logistics compensation. |
II. 【Service Process for Full-category Centralized Procurement / Annual Framework Agreement for Leading Airlines】
Process Node | Service Content | Reference Case |
1. Demand Research | Dedicated project team (account manager + quality control + design + logistics) conducts on-site research, and can fly on the route to test the pain points of existing supplies | In 2022, when developing the annual solution for a domestic full-service airline, the project team flew on 2 international routes, identified the problem that the premium cabin pillows were prone to collapse, and adjusted the memory foam density accordingly. The cost did not increase, and the passenger satisfaction rate was improved. |
2. Customized Solution Delivery | Full-cabin configuration solution + cost optimization suggestions provided within 7 days | We provide cabin‑oriented solutions for airlines, recommending sugarcane‑bagasse degradable tableware to replace economy‑class disposable cutlery. It reduces unit procurement cost and brings considerable annual cost savings. |
3. Small-batch Validation | Free trial supplies for 1 route are provided, and the framework agreement is signed after collecting feedback and making adjustments | After one‑month onboard trial, passengers gave positive feedback on sugarcane‑bagasse tableware quality. Both parties confirmed long‑term tableware supply cooperation. |
4. Regular Service | Deliver in batches as scheduled, issue delivery reports every quarter, and proactively update new product solutions every year | During the 3 years of cooperation, there has never been a delivery delay. Every year, 2-3 upgrade solutions for cabin supplies are proactively provided to help the airline keep up with the latest industry trends. |
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